Warranty Policy for Fences, Gates, and Mailboxes
1. Warranty Coverage
Facmetal Workscorp provides a limited 1-year warranty from the date of installation for all its products, including fences, gates, and mailboxes. During this period, the warranty covers:
- Manufacturing defects, such as structural integrity issues.
- Rust on product surfaces that compromises functionality or appearance.
2. Warranty Exclusions
This warranty does not cover:
- Damage caused by misuse, abuse, or negligence of the product.
- Damage resulting from accidents, natural disasters (including hurricanes, tornadoes, floods, and earthquakes), or vandalism.
- Unauthorized alterations, repairs by third parties, or modifications to the product.
- Damage caused by exposure to chemicals or corrosive substances not intended for normal use.
- Normal wear and tear, such as superficial scratches or discoloration, that do not affect functionality.
- Damage to products installed in conditions that do not comply with Facmetal Workscorp’s specific installation instructions.
3. Warranty Claim Process
To make a warranty claim, customers must follow these steps:
- Initial Contact: Notify us by emailing [support email] or calling [contact number] within the warranty period.
- Documentation: Provide evidence of the issue, such as detailed photos of the damage or defect, along with a copy of the invoice or receipt showing the installation date.
- Evaluation: A Facmetal Workscorp representative will assess the product either remotely (using the photos provided) or in person to determine if the issue is covered under the warranty.
- Resolution: If the issue is deemed eligible under the warranty, Facmetal Workscorp will:
- Repair the product at no cost to the customer.
- Replace the product if repair is not feasible.
4. Limitation of Liability
Facmetal Workscorp is not liable for indirect, incidental, or consequential damages related to the use or inability to use its products unless otherwise required by local law.
5. Warranty Validity
This warranty is valid only for the original purchaser and is non-transferable.
6. Contact Information for Claims
For any inquiries or warranty claims, please contact us at:
- Phone: [Contact Number]
- Email: [Support Email]
- Address: [Company Address]